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Timken targets Rs. 1,000-crore turnover in India by 2010
New initiative for large fleet operators launched
Mr. David White, Director - Sales & Marketing
The success of an organization lies in not just selling its products but in building long-term relationship with its customers and sharing knowledge and experience beneficial for the market. This is the secret of Timken’s success in India. The last time I remember meeting executives from Timken was at Auto Expo in 2006 when the company had launched a series of initiatives for the automotive aftermarket business. Since then the company has seen very fast growth in India. In fact, India was the fastest growing automotive market globally for Timken in 2006.
I recently met Mr. David White, Director – Sales & Marketing, for Timken in India, to know more about the company’s operations in the country. He spoke at length about the company’s growth strategy for the OEM and aftermarket business, Timken’s Tech Centre in Bangalore, the needle roller bearing business and the new facility coming up in Chennai.
The following are excerpts from the discussions with Mr. David White:
Strengthening OEM relationships
In India it’s a combination of organic growth in Timken’s existing customers like Tata Motors, Mahindra & Mahindra and Ashok Leyland, coupled with many new applications developed for new vehicle and component manufacturers. Today Timken has been able to achieve a double-digit growth with the existing commercial vehicle business.
The way the company has achieved this growth is very different from the way it has worked in the past.
In the commercial vehicle product segment, there are products which have been around for a long time, and the product designs are undergoing a major change. For example, Timken and Ashok Leyland set up a collaborative team to work on areas which would help the latter save some cost on processing, logistics and designing. The collaborative team actually managed to effect an annual saving of more than Rs. 50 lakhs for Ashok Leyland. Changes were made in consolidation of process, assembling process, packaging and new concepts around the product.
OEMs are now rationalising vendors who are traditional suppliers of products from those companies who are supplying products as well as providing solutions, which actually result in significant design improvements and cost savings.
Timken has been in India for more than 15 years now and has established very strong relationship with its automotive customers. With groups like Mahindra & Mahindra, the company has managed to strengthen the relationship even further: The company is not just a supplier of components, but also procures raw material from Mahindra Ugine Steel, and also a tenant of Mahindra World City (SEZ) near Chennai.
Sales growth and targets
Timken is all set to achieve a Rs. 1,000-crore turnover in India by 2010. The targeted turnover covers all business units, including automotive, industrial, rail and off highway vehicles. The automotive segment alone constitutes about one-third of the overall business for Timken.
Timken has a particularly strong presence in industrial applications. With huge infrastructure growth in India, the company has had exponential growth in off-highway, heavy industry, railways, machine tools and the industrial aftermarket. To Timken’s benefit, the company has limited exposure in all these segments. This ensures that any cyclical downturn in any segment doesn’t affect the overall business.
Is there a slowdown?
The current year has been particularly tough for the automotive industry. All major manufacturers have announced cut in production.
But, as mentioned earlier, India is one of the fastest growing automotive markets for Timken, and the company is not just working with a few OEMs for regular business, but also working with the existing OEMs and new customers on a lot of new products. Timken has gained a significant share of business from its long-term customers.
Besides, in the last 10 years Timken has never seen so many new automotive projects coming up in India. As vehicle technology advances fast and as global players and Tier 1 component manufacturers are setting up business in India and with companies like Tata Motors, M&M, Ashok Leyland, Honda Motorcycles and Scooters and Bajaj developing some of their own designs indigenously, they are using global levels of technology in their vehicles. That’s exactly where Timken fits in. Anti-lock braking systems, steering systems, automatic car transmissions, etc., are areas where Timken has its strengths globally and is able to share its global expertise with Indian companies as well.
The company has never worked on so many projects as it is doing today. By the end of 2007 Timken would have a majority market share in the accessories market for needle bearings. The company is already working with virtually all the steering manufacturers. So the new product groups have grown in size and stature because the Timken’s technology that is the preferred choice of most of the global product segments.
New plant in Chennai
Timken currently has its manufacturing facility in Jamshedpur which makes 0-8 inch tapered roller bearings. The company is setting up a new facility in the Mahindra World City outside Chennai, which would manufacture larger bearings. These bearings are typically for tractors, off-highway vehicles, power transmission applications and railways.
The initial investment in this new facility is around Euro 25 to 30 million, and it has the capacity to generate business worth Euro 50 to 70 million per year. The proposed second phase of the project envisages doubling of investments and revenues.
India is most globally integrated for Timken!
Timken has been present in India for the past 15 years, and today the Indian has become probably the most globally integrated part of Timken’s business anywhere in the world. The Jamshedpur facility manufactures both for the domestic market and for exports. India is also the global centre of excellence for railway business; Jamshedpur has the largest facility in the world to manufacture bearings for railways. Similarly, the Timken Technology Centre in Bangalore handles engineering operations for both international and domestic markets.
The new facility in Chennai is also going to be leveraged for augmenting the core business. Sales of products manufactured locally constitute 60 per cent of Timken’s domestic business and that of imported items accounts for the balance.
Timken also sources nearly $ 40 million worth of components from Indian component manufacturers for its global manufacturing facilities. The company sources low-to-medium value components from Indian component manufacturers for the global network. This shows how Timken’s Indian operations are highly integrated with its global operations.
Timken Technology Centre
At the Tech Centre we have 400 associates. In fact, over the last few years its interaction with Indian customers is on the increase. Automotive, railways and heavy industry customers regularly interact with the Tech Centre engineers on a regular basis.
Timken is also working with some of the major Indian OEMs on their new product developments. For example, Timken’s Technology Center supported axle development for a new vehicle at M&M. The project went from the white paper stage to contract signing in just 40 days.
The Timken Technology Center is in operation since last nine years. Application engineers here are trained in advanced automotive applications. It initially started as an EOU and gained knowledge and engineering core talent through interaction with global clients. With Government policy changes, the center is able to take advantage of its global experience and is using for the advantage of its Indian customers. Not a week passes without at least two customers visiting the centre to work on a new project.
After market initiatives 
At Auto Expo 2006, Timken launched three new initiatives for the automotive aftermarket. It launched Timken Premium Automotive Grease, expanded the ball bearing range and also started the concept of Timken Service Points.
All these initiatives have done well. The Timken Premium Automotive Grease has been a runaway success. As the truck industry matures, traditional owner-operators grow into larger fleet operators. As they grow bigger, the attitude of the truck owner also changes: he stops looking at his truck as just a possession but as an asset, which he has to maintain properly to fetch better returns.
The Timken automotive grease and the product line in general fits in with this value proposition. As is always said, fit a Timken bearing, lubricate it with the Timken automotive grease, and you can send the truck out for 75,000 km before it comes back for re-greasing. That is great performance for any truck.
The Timken automotive grease, if used on an average Tata or Ashok Leyland vehicle, could annually save the operator anywhere between Rs. 5,500 and Rs. 7,000 since the product ensures much longer lube intervals and also lesser wear and tear of bearings and other components. So, if the operator has a fleet of 100 vehicles, he saves Rs. 7,00,000 a year just by using a complement of Timken products.
The second initiative launched a year back related to expanding the Timken ball bearing range in the aftermarket. This has had a lot of positive impact, with customers appreciating the fact that the company is expanding its value proposition to a lot of other applications.
The third initiative has been the Timken Service Point. In the last 18 months Timken has established over 40 service points across the country. The primary users are the small and medium fleet owners who own between 20 and 50 trucks and have started adopting better operating practices. They can’t afford to have their own garages; so they go to their trusted mechanic. The fact that these mechanics have been trained by Timken and are using Timken products has created a lot of trust and confidence among fleet owners.
Currently, the company has 40 outlets. It is planning to expand the network across India in due course. Several workshops have now approached the company for becoming a Timken service point, with both fleet owners and mechanics finding added value in it. The company is planning to have a 100 Timken service points in place by the end of next year.
Shrinking aftermarket business
Recent Government regulations have prohibited overloading of vehicles. The new generation of trucks have undergone vast changes with new design wheels and axles. Improved vehicle systems and road infrastructure are slowly making bearings a non-replacement part. Bearings are being designed to last for a lifetime. So the aftermarket business over the years would continue to shrink if all other variables remain the same.
But in the last two years Timken has had positive growth in aftermarket business. Timken has grown by showing its end-users ways of reducing the cost per tonne per km. Cheaper; lower-cost bearings are not going to reduce the cost of operation. Fleet operators have realized this and have started using Timken products.
LFO Programme
In the automotive aftermarket, Timken is prototyping and testing a concept of direct business with large fleet owners. A lot of really big trucking companies owning 200 to 1,000 vehicles are setting up their own infrastructure for servicing. They have realized that it makes sense to do service in-house rather than send the vehicles outside. These fleet owners are growing bigger, and so Timken has initiated a programme which specifically targets their needs.
The company is not just selling products direct to fleet owners but is also providing up-front mechanic training and ongoing technical support. Basically Timken is sharing its expertise with its customers to help them that they save money. Training which is provided absolutely free of cost is more of an exchange for the regular business provided by the fleet operators by using Timken products.
The LFO programme was started at the beginning of this year. This concept which is under testing right now has been a runaway success for Timken. For the fleet owner the value proposition is that mechanics will do the servicing right and can do away with spurious bearings available from outside sources. This also gives the customer direct application support from Timken.
In fact, like the Timken Service Point model, the LFO is a totally new concept developed first in the Indian market. The company has selected key customers in each region and testing this concept.
Timken is quite sure that this would probably take the same path as the Timken service point initiative which, when started, was tested in a phased manner. Later clients started approaching the company for being part of the initiative.
Needle roller bearing business 
Within a short span of time Timken has garnered significant marketshare in needle roller bearing business. Products like automotive accessories, starter motors, air-conditioning compressors, steering wheels, steering gears, steering columns, energy absorption columns are all the new products into which the company is installing needle bearings.
Most Timken needle roller bearings are imported at present. To the automotive industry’s benefit, India has become a much more open market and the volumes in most global automotive needle applications are very high. Most of what is used in India is of global designs, and with India’s current volumes, it is more cost-effective to piggy-back on the global manufacturing facilities of Timken which produce astronomical volumes of these products.
On the other hand, India is a huge market for motorcycles, and in the longer term, Indian would become a base for small engine technology. Timken will continue to grow this part of its business both as a technology partner and a volume production market. The company is working on next generation designs for many two-wheeler applications.
The legacy products that Timken currently offer have been there for a while. Timken’s value proposition comes in higher power density, higher speed, higher loads and higher temperatures-all the things that motorcycle engines are moving to, in the next generation of products.
Manufacturing needle roller bearings in India
India is definitely a low-cost labour manufacturing base. But for bearings, a good portion of the overall cost base is tied up in power, raw material and capital. Power in India is very expensive, and raw material costs are again shooting. So in the short term the company would continue to import low volume sizes, but once it gains considerable volumes, Timken would consider producing a broader line of needle roller bearings in India.
Challenges
India is growing so fast that product availability in large industrial markets is a major issue. There is also going to be a shift in the kind of customers that India develops. Companies are working hard on product development, shortening product life cycles, accelerating product development times, and this is the natural way forward.
The challenge that Timken faces is in selecting those customers who will succeed through continued focus on product development for both India and global markets as well.
Government policies
As regards policy changes, the Government is going in the right direction by getting integrated into the WTO. The government needs to accelerate its tax normalization policies – sales tax, VAT and excise. It is cumbersome when a company must design its business model around a tax regime, and it adds cost for the customer.
Infrastructure is getting better, the speed of delivery is getting faster, and this results in shorter logistics times between source and customer.
Inorganic growth
Timken is looking at some options for inorganic growth. The thing about growth is that you always hear about M&A activity during the upside cycles. It’s a tough time to buy somebody because when you look at share prices today, companies come at really high prices. There is a very strong gravitational pull for other manufacturers who offer complimentary products toward Timken.
Timken’s value proposition for customers is not just selling more bearings, but improving power density, reducing the overall operating cost (like what the company has done with several Automotive, Rail & Steel customers), putting together a value proposition that differentiates it and makes the customer’s business better and more profitable. Sometimes it can be done by making something new or by making better bearings or by making more fuel efficient engines.
More often the company does it by aligning its skills with the needs of a particular segment, like in the case of Timken Premium Automotive Grease where it tied up with a very good lubricant company, worked with them in developing a world class product with the right chemistry for local operating conditions, and sold it to the commercial vehicle aftermarket under the Timken brand. So for selling greases its not necessary that you have to buy a petrochemical company.
Globally, Timken has been most aggressive in the past 2 to 3 years in acquiring companies which complement its existing aerospace products. Globally aerospace is growing very fast for Timken.
Cheap/low-cost bearings
Low-cost imported bearings will definitely hurt small domestic bearing manufacturers. But the leading companies in any industry have figured out a way to differentiate themselves. Low-cost sources will keep companies very lean and fit, but the really good companies will always offer a value proposition which is much superior from a low-cost source.
When a market is growing fast, you have companies that are able to hold and ride the growth despite their inability to really remain competitive. Its unhealthy for the industry in the long term to have these suppliers, but in short-term it augments the market’s fast growing demand. But when there is a slowdown, companies which haven’t invested in technology and fail to adopt global practices will definitely feel the heat.
Global scenario
Timken globally clocked a turnover of just over $5 billion in sales. The company sold a big part of its steel business last year, which allowed us to better focus on the core and value adding pasts of our business. Globally, the automotive is challenged by the slow down in North America, but Timken has counterbalanced this impact with very fast growth in new markets like India.
Fenner’s aggressive marketing strategy
Mr. C. Suresh Kumar
Fenner India, part of the JK Group, an undisputed leader in transmission belt industry, clocked a turnover of over Rs. 320 crores in 2006-07. The company already occupies a much envied position in Power Transmission Products.
It enjoys the patronage of all leading original equipment manufacturers like Tata Motors, Ashok Leyland, Mahindra & Mahindra, Eicher, TAFE, Maruti, Hero Honda, Bajaj and TVS commanding a market share of over 35 per cent in the transmission belts industry.Fenner is also a leading exporter of V-belts in the country to over 50 countries in Europe, Australia and South Africa.
Mr. C. Suresh Kumar, Senior Vice President - Sales & Marketing, says that “much of the growth has happened in the last few years. In the last four years, we have achieved over 70 per cent growth in the domestic market for our polymer division and in 2007-08 we will be doubling our turnover achieved in 2002-03. This means, in the five-year period from 2003-04 to 2007-08, we will be doubling whatever we have achieved in the last 47 years.
The highest growth is achieved in our engineering products division where we trebled the turnover in 2006-07 in a span of four years compared to whatever we achieved till 2002-03. We are trying to provide transmission and sealing solutions rather than merely selling transmission belts or oil seals. We have the capability to provide energy-saving drive solutions to our customers’’.
Fenner is a 50-year-old brand, but in the last few years the company and the brand has become a lot more aggressive. A lot of credit would go to doing things differently, the way the product is manufactured and marketed, innovative marketing campaigns providing solutions to customers and a series of new product launches, etc.
The company has adopted a distinctly different approach towards launching and marketing of products – through fashion shows for the first time in the industry, which has become the talk of the town.Fenner has launched some innovative trade schemes for its channel partners with the idea of enhancing demand for its products. Some of them include the scratch-card scheme for retailers and incentive coupons for mechanics.
Coinciding with the Golden Jubilee celebrations the company launched a scheme for mechanics where they could win a whole lot of gifts, including bikes, color TVs and gold coins. Also conducted is “Own a mechanic”, scheme wherein mechanics in a certain region would be monitored and incentives given based on their average performance.
The company is focusing now on road shows and van campaigns for automotive products in most of the major markets to further penetrate into rural and semi urban areas. The van campaign was conducted in Gujarat and Maharastra in the west for more than 50 days and in Rajasthan, Punjab, Haryana, Delhi and UP in the north for over 60 days.
It has also launched "Market Infrastructure Development Programme" wherein the company is investing to build infrastructure creation with channel partners - showrooms, sales vans etc. No wonder, these have helped Fenner scale greater heights.“We will continue the growth momentum and we are sure to double our turnover in the next 3 years. But the entire turnover may not come from our core business of belts and seals”, says Mr. Suresh Kumar.
Last year, Fenner announced its plans to diversify into the auto component sector also. Being a part of The JK Group, Fenner has the advantage of the JK Brand also. The company has launched JK Pioneer engine mountings and centre joint rubbers for all commercial vehicles and cars.
The company is planning to further expand its product offerings by entering into auto components.”He adds: “On the industrial products business, we are trying to improve and consolidate our relationship with institutional customers. Now we have been meeting our customers at various prominent industrial locations throughout the country, through Fenner Impetus – Seminar on Total Power Trans mission Solutions. These are a series of Technical seminars being organized by us to reassure our customer, our commitment in providing Total Power Transmission solutions, which only Fenner can provide in India.”
Fenner India is embarking on a major expansion plan. The company is setting up a new manufacturing facility in Chennai for manufacturing oil seals which will be commissioned shortly. Fenner is also planning to set up a State- of - the art transmission belt manufacturing facility for cogged and Poly V belts to cater to new generation vehicles.
The company has also purchased land for setting up a Greenfield facility in Uttaranchal. Further, on an ongoing basis, the company has invested substantially in the modernization of its existing facilities. All these projects together with improvement in existing facilities, will involve an investment of over Rs. 100 crores.
Among Fenner’s products, the automotive business contribute close to 45 per cent with industrial products contributing nearly 55% of the Polymer Business division. Exports are at 15% of the total turn over.
The company has recently brought out a media campaign captioned” Rely on the Leader…..Move With Fenner”, both in TV and the print media to reinforce its leadership position in the industry. Fenner’s agenda for the coming years revolves around establishing itself as the most preferred OE supplier by showcasing state-of-the art manufacturing facilities and offering innovative solutions. To maintain the leadership position in the replacement market for its Fenner and Pioneer brands by strengthening the relationship with retailers and mechanics through improved customer contacts and new product offers.
Samkrg crosses Rs. 100-cr turnover
Exponential growth in exports
Mr. S. D. M. Rao, Chairman & Managing Director
Recently I met the man behind the success of Samkrg Pistons, Mr. S.D.M. Rao its Chairman & Managing Director. At the age of 74 Mr. Rao is raring to take the company to great heights. Personally it’s a great feeling, for he as he founded the company in 1990, and in a span of 17 years established Samkrg as high quality pistons and rings manufacturer with growing presence both in the domestic and export markets.
Mr. Rao along with his two sons, Mr. S. Karunakar and Mr. S. Kishore, and well supported by a team of fully trained professional managers, is driving the company for growth through technical excellence, low cost production and excellent service to its customers.
Exports
In 2006-07 the company did exceedingly well on the export front with an export growth of 67 per cent to Rs. 26. 40 crores from 15.83 crores the previous year. Exports are made mainly to Europe and North America.
Mr. Rao is quite upbeat on exports as the company recently received an order from Yamaha (Europe) for supplying pistons and rings. Samkrg will be the single source for Yamaha Europe, which is a subsidiary of Yamaha Japan. The company has been supplying to a German auto major for the past three years and has recently received orders for supplying pistons to its plants in Germany, Russia, France and the US. The order would be doubled in the next couple of years. The company has also been exporting to Piaggio of Italy and Derbi of Spain.
Mr. Rao does accept that margins have been hit a bit with the rising rupee value, and says that nothing much can be done about it except to work on plans to reduce costs and improve product quality and efficiency.
Mr. Rao is equally optimistic about business prospects in the domestic market. The company has very strong presence in the two-wheeler OE segment with close to 90 per cent share in TVS and 30 per cent in Honda (HMSI), as also Bajaj Auto. It has made it first shipment of 15,000 pistons to TVS' Indonesia project which would be manufacturing the step-thru Neo.
Honda award
A major achievement, or should I say acknowledgement of Samkrg's quality and service, was the company receiving the coveted Honda Quality Achievement Award for 2006-07 for a second consecutive year. The award was given for achieving ‘Zero’ PPM rejections in quality, ‘Zero’ PPM rejection in warranty and ‘Zero’ PPM defaults in delivery. The company has been maintaining ‘Zero’ PPM for the last 20 months.
Mr. Rao says that this is an endorsement from a Japanese company and reflects “our commitment to our clients both in terms of providing the best quality product at the right price and delivering it at the right time”.
Traditionally Samkrg has been very strong in the two-wheeler segment, but the company has clear intentions of entering the 4-wheeler and commercial vehicle segment as well. It has already been supplying pistons for the 4-wheeler segment in the automotive aftermarket. The company is now approaching car and commercial vehicle manufacturers for OE business. In fact, it has also been shortlisted for the Tata small car project.
“We have already introduced pistons for the trucks and tractors segment in the American aftermarket and are also working with the German engine manufacturer who is supplying engines to trucks”, Mr. Rao added.
Expanding capacity
With the current boom in the domestic and export markets, Samkrg has been expanding its production capacity. Currently it has three manufacturing plants. The second and third plants, both near Vizag., manufacture cast iron & steel rings and pistons and pins respectively.
The success of Samkrg, Mr. Rao says, is due to the fact that “our clients have accepted our quality; they know that we are supplying with ‘Zero’ PPM levels and ‘Zero’ PPM warranty to companies like Honda. They have realised that this is a company which they can rely on and we have been adding capacity to meet their demand”.
Samkrg is planning to expand its capacity for manufacturing pistons from 6.5 to 7.5 million units annually, and for piston rings it is planning to expand its capacity from 20 to 25 million units annually. This would entail an additional investment of Rs. 15 crores. Last year the company invested Rs. 12.90 crores towards capacity expansion.
Developing new products
Another important factor that contribute for the success of Samkrg is the company’s capability to develop and manufacture pistons and rings for any new product in less than six weeks. It has created the infrastructure for the purpose, and as Mr. Rao observes, “most of the development is done in-house, and we believe we are uniquely positioned to compete in the rapidly growing and extremely attractive domestic and overseas markets”.
This is a huge advantage for Samkrg as vehicle manufacturers are launching new products and they expect the component manufacturers to develop products in the shortest possible time-frame.
Samkrg has invested quite heavily on rapid prototyping and has also invested on creating infrastructure for tool rooms in all the three plants. The company spends 2.55 per cent of net sales on R&D. It is always focussed on quality and it is already certified to TS 16949:2002. The company is going in for ISO 14001:2004 certification.
Targets
For 2007-08 the company is targeting a turnover of Rs. Rs. 115 crores and a modest growth of 15 per cent in exports and profits. Currently 90 per cent of the company's business comes from the automotive segment.
It is for stabilishing the future of Samkrg that Mr. Rao has created a professional team headed by his two sons Mr. S. Karunakar who is the Vice President and Director of the company and Mr. S. Kishore, Director - Operations of the company. The company employs close 1,000 persons in all the three manufacturing facilities and provides continuous training to all its employees. A full fledged training facility has been established in all the three facilities.
Is Samkrg looking at acquiring companies globally? Not really, says Mr. Rao. However, there have been some enquiries from companies in countries like Russia, Iran and Malaysia that are looking for technology or even setting up joint venture. But this would take some time, and the immediate priority for Samkrg is clearly to consolidate the existing business.
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Snap-On bullish on growth prospects in Asia
BMW recently rolled out its ‘Made in India’ cars from its manufacturing facility in Chennai. The cars are 30-40 per cent cheaper than what they would cost if imported from Europe. So now can you call it a cheaply engineered product? Snap-On is doing exactly that. Bring European technology and adapt it to suit the Asian market without compromising on the quality and standards.
To know more about the company’s global business and its focus on Asia, I recently met Mr. Anup R. Banerjee, Vice President - Human Resources (Commercial and Industrial Group), Snap-On Incorporated, and Mr. RSSN. Raju, Managing Director and CEO, Snap-On Tools Pvt. Ltd.Mr. Banerjee said that founded in 1920, today the Snap-On Incorporated is a leading global developer, manufacturer and supplier of tools and equipment solutions for professional users.
The company sells its products and services in more than 150 countries around the world.Snap-On’s products include hand tools, power tools, tool storages, cutting tools, and equipments. Snap-On and Bahco tools are market leaders among aviation, automotive and industrial segments. Johnbean and Hofmann provide high-quality, affordable, expert under-car equipment, including wheel aligners, wheel balancers, tyre changers and vehicle lifts. Snap-on is a $2.7 billion company employing approximately 13,000 people worldwide.
The company markets its products and brands through multiple distribution sales channels in more than 125 countries. Globally it has 27 factories, each unit specialising in a particular product line. Mr. Banerjee said: “With an 86-year of experience, Snap-on entered the Asian market some 3½ years back. The company set up a factory with well-trained engineers and workers in China.
The world-class products produced are not only for the Chinese market, but for the entire Asian region, barring Japan and Australia. The company prepared a strategy to enter the Asian market and decided that products sold in Asia will be manufactured in the region itself.” With this in mind, the company built a factory in China at an investment of $10 million at a greefield site in Kunshan near Shanghai. Snap-On manufactures power tools and automotive service equipments at this facility. The idea is to take European technology and adapt it to suit the ASEAN market without compromising on the quality and standards.
The factory in China is a 100 per cent subsidiary of the global company and manufactures products as per Snap-On quality systems and guidelines.The factory in China caters to the tools equipment business for the domestic market and also to other ASEAN markets like India, Thailand, Taipei, etc. The company also exports tools from China back to the US. It employs close to 280 people in China. Manufacturing in China gives Snap-On a significant cost advantage.
Although most of the critical computer and electronic components are imported from the US and Europe, some parts like metal sheets are sourced locally in China. There could be a price advantage of roughly 25 to 30 per cent. The company’s major saving is on transportation cost. Earlier the company was importing equipments from Europe and the US.Snap-On has transferred this price advantage to its customers in the Asian region.
Typically a set of wheel balancer, aligner and tyre changer imported from the Europe would cost around Rs. 15 lakhs in India. Thanks to its facility in China, Snap-On is now able to offer similar products at almost 50 per cent of the cost, Mr. Banerjee added.Investments have been made at a global level to support advanced technology products and to establish an operating presence in emerging growth markets such as China, India and Eastern Europe.
As a result, Snap-on is seeing improved levels of customer service, market penetration and profitability. Sales from the Asian region four years back was just around $7 million. The company’s sales target in the Asian region this year would be $100 million.Mr. Raju observed:“Snap-On sees huge growth opportunity in Asia, and more particularly in markets like China and India.
In India Snap-On set up a 100 per cent subsidiary company Snap-On Tools Private Ltd. The company has been in the business for just around two years, and has already garnered close to six per cent market share in terms of the value of the automotive service equipment business”.
In India, the business for automotive service equipments is estimated to be in the range of Rs. 120 crores. Currently Snap-On sells the JBC and Hoffmann range of wheel balancers, aligners and tyre changers and lifts. In India, the company initially entered the aftermarket business and is also working quite closely with OEMs.
The company’s ambition is to become a top player in India in the next couple of years, he added Mr. Raju further observed that the company is exploring the market for selling paint booths. The long-term strategy is for it to become a workshop advisor. Snap-On is also working on ways to enable cost-effective finance made available to this segment.Currently, the Indian office of Snap-On employs 30 people. This will be expanded to 42 by the year end and to 100 in three years.
The Indian office also handles Nepal, Bangaldesh, Sri Lanka and Pakistan. The company has 14 distributors and has four regional sales offices with two service engineers stationed in each region. It is currently aggressive in the tyre segment of the business and has started working with vehicle service garages.Globally, Snap-On helps design an entire garage.
The company has the entire product range, including brake testers, lifts, test lanes, and collision repair systems, apart from wheel aligners, balancers and tyre changers. In India the company will soon be launching its brake testers and suspension testing equipments. It is now working with ARAI and SIAM to see if these safety systems can be made mandatory. Snap-On is already working with a few OEMs, and brake testers have already been installed with two car manufacturers at their manufacturing units.
Snap-On will start selling these products to dealerships and service centers shortly.The company has also introduced the concept of ‘Wheel Expert’, an exclusive tyre center which would provide better experience to vehicle owners when the repair work is in progress. Currently the company has two such centers in India and it plans to have one such center in each and every major city in the country.
Snap-On is also in the process of establishing a training centre in India which would be located at Gurgaon, and the Wheel Expert outlets will also act as a training centers in the respective cities.Global businessThe equipment product category includes solutions for the diagnosis and service of automotive and industrial equipment.
The products include engine analyzers, air-conditioning service equipment, brake service equipment, fluid exchange equipment, wheel balancing and alignment equipment, transmission trouble-shooting equipment, safety testing equipment, battery chargers, lifts and hoists, diagnostics equipment, and service and collision repair equipment.
This category also includes service and repair information products, diagnostic services, electronic parts catalogs, business management systems, point-of-sale systems, integrated systems for vehicle service shops, equipment repair services, purchasing facilitation services, and warranty management systems and analytics. Snap-on supports the sale of its diagnostics and vehicle service shop equipment by offering training programs for its customers, primarily focusing on the technologies and the application of specific products developed and marketed by it.
Tools and equipment are marketed under a number of brand names and trademarks, including Snap-on, Acesa, ATI, BAHCO, Blackhawk, Blue-Point, Cartec, CDI, Equipment Solutions, Fish and Hook, Hofmann, Irimo, John Bean, Kansas Jack and Lindstrom. The company markets and distributes its products and related services principally to professional tool and equipment users around the world.
It also provides owners and managers of shops, where technicians work, with tools, diagnostics equipment, repair and service information, including electronic parts catalogs, and shop management products. Through its equipment solutions business, Snap-on provides original equipment manufacturers (OEMs) with products and services, including tools, consulting services and facilitation services.
The Diagnostics and Information Group consists of the business operations providing diagnostics equipment, vehicle-service information, business management systems, equipment repair services and other solutions for vehicle service to customers in the worldwide vehicle service and repair marketplace.
After-market & servicing business: Bosch’aggressive strategy
Is the vehicle servicing business in India undergoing a transformation? Looking at recent developments, the first impression is a definite ‘yes’. Steps are being taken for creation of a national chain of organized workshops that is likely to vastly change the vehicle servicing market.
Currently the players in the vehicle servicing market are vehicle dealers and their service centers, authorized service centers of vehicle manufacturers, some organized multi-brand vehicle service centers, and roadside mechanics. India adds a million new cars every year, half-a-million commercial vehicles and eight million two-wheelers to the vehicle population. There is a definite requirement for quality service at reasonable prices.
Identifying a huge opportunity in this segment, Bosch is planning to expand its presence in the automotive independent after-market business. The company is targeting a turnover of Rs. 1,000 crores in the after-market and service equipment business by 2010 against the current Rs. 700 crores.To know more about the company’s business plans I recently met Mr. K. Ravi, Regional Sales Director – India and SAARC (Automotive After-Market), MICO.He said there is huge potential in the after-market and service equipment business in India.
The car business in the country is just picking up volumes, and cars are increasingly becoming computers-on-wheels with 35 per cent of the vehicle dominated by electronics.He feels that the country still doesn’t have sophisticated service equipments and diagnostic tools to cater to the growing requirement. In order to tap this potential, Bosch is expanding the product range in this business by bringing some of its global technology products into India. It is also planning to manufacture some of these products in India.
A core competency centre has been created in the country to manufacture these equipments in the MICO production complex.Indian after-market Mr. Ravi further said that, in the Indian after-market business Bosch registered a 12 per cent growth in 2006. The company has had a good first quarter in 2007 and expects the after-market business to fare very well in the coming years. The reason is that the sales of vehicles, across all segments, have been growing satisfactorily for the past three-four years.
Usually for any new vehicle, the service requirement for the first three years are met by the manufacturers through their network. Vehicle manufacturers are now offering extended warranty. As a result, vehicle owners continue to use the OEM service network even upto five years. It’s only after five years that all these vehicles come to the open market for service and repairs.
In India 50 per cent of Bosch’s current business is accounted for by the diesel segment. The products offered by Bosch in the after-market include auto electricals, batteries, belts, braking systems, clutch plates and cover assemblies, diesel systems, filters, gasoline systems, gear pumps , glow plugs, horns, lighting, lubricant oils, relays, spark plugs, wiper blades.Going forward, Bosch plans to position itself as a one-stop shop for sales and service and to make available the entire range of products to those who come for service.
The service points would not only sell the parts but also service them. The company is providing intensive training to its business partners for service of components in the after-market. It has created a training centre in each and every State and is offering training in nearly 10 languages. Training is also given on soft skills.Mr. Ravi said Bosch has a network of 750 diesel service centers and 60 auto electrical workshops throughout India, plus 150 Bosch car service centers.
There are plans to raise the number of service and customer contact points to around 1,500 to 2,000 from the current 950 in the next three to five years. Global scenarioFurther, at the global level Bosch has given a boost to its workshop equipment business. It recently acquired brands like Beissbarth and Sicam. This will further strengthen Bosch’s diagnostics unit in the workshop equipment business segment, especially when it comes to diagnostic systems.
For Bosch, the main outcome of the acquisition will be an expansion of its chassis-measurement systems product segment. Its workshop equipment range will also now include tyre-servicing equipment. Moreover, the acquisition will serve to strengthen its workshop equipment business at OEMs’ authorized repair centers.
An agreement for acquiring Beissbarth and Sicam was signed on February 14 last. Together, the two companies generate sales of roughly 90 million Euros and employ a total of some 430 associates at two locations, as well as in several sales companies. Beissbarth GmbH manufactures chassis measurement systems and tyre-testing equipment, and also sells tyre-servicing equipment. Sicam s.r.l. focuses on tyre-servicing equipment. JV with MahaBosch has also agreed for joint development of new test equipment and processes with Maha.
The two companies will jointly develop new test equipment and processes. In this, they will be merging Bosch’s know-how in testing technology related to engine segment, such as vehicle diagnostics, and Maha’s expertise in the wheel and chassis-related business, such as chassis dynamometers.With mutual co-operation, Bosch and Maha are responding to the increasing cross-linkage of mechanical and electronic systems in vehicles.
The joint development work is focused on enabling test institutions and workshops to provide efficient and expert testing of modern vehicles.Bosch car service In India a vehicle owner has two options – one is to use the authorized service centers (ASCs) of vehicle manufacturers or roadside mechanics for their repairs. ASCs offered customers standardized service at costs predetermined by vehicle manufacturers that ensured transparent operations. The huge premium charged by vehicle manufactures for their genuine parts and the cost of labor meant that customer had to settle for a higher bill.
On the other hand, the roadside mechanic used spare parts openly available in the after-market that is cheaper compared to genuine spare parts. The problem with roadside mechanics is the lack of transparency in operations as customers are short charged in components used. The structure of the market created a gap in terms of customer’s needs and expectations.
This is were Bosch has positioned itself to fulfill these needs – quality service using genuine and OE quality spare parts at an affordable price. According to Mr. Ravi, India is one of the key growth markets for Bosch. The global partnerships in the area of automotive service equipments will have a huge business opportunity in India.
Currently, the multi-brand car service market is witnessing exponential growth in India. At the same time, the second-hand car market is also expanding fast. A customer buying a second-hand car is looking for a reliable service solution, and this market has touched close to two million cars and the customers want a branded reliable service solution.
Normally the OEM takes care of service for the first three years, and now with extended warranty some manufacturers retain customers even for upto five years. But in India, the life of all these vehicles is anywhere between 10 to 15 years, and from the fifth year till the end of product life it is the independent garages that provides service to the vehicle.
The Bosch Car Service (BCS) is a global phenomenon. Worldwide there are more than 8000 BCS centers. The company brought this concept to India a couple of years back. Today it operates more than 150 of its car service centers throughout the country. The company targets 200 BCS centers by the end of the current financial year. This is a ready market available for the new range of service equipments which Bosch plans to launch in the Indian market. In the service equipment business, Bosch currently offers battery testers, auto electrical test bench, multi-functional tester, diagnostic tester (Bosch KTS and ESI tronic software), engine analyser and MICO FIP test bench.
The company is also planning to launch a low-cost version of the diagnostic equipments to suit independent garages to be sold at an affordable price.Currently the garage equipments business is dominated by many Indian and international players. Madhus, RAI and Elgi represent most of the global brands in India. Snap-On has a direct presence in India and sells the popular JBC and Hoffmann range of products. Manatec, the Indian brand has its strong presence in the domestic market. Bosch Diesel Service CentreMr. Ravi disclosed that Bosch is also planning to expand its Diesel Service Centre and provide end-to-end service solutions for all diesel powered vehicles.
Apart from being an expert in the repair of conventional diesel injection pumps and components, it is well-equipped to repair all Bosch systems and components such as Electronic Diesel Control pumps & Common Rail pumps both on and off the vehicle.There are approximately 500 Bosch Diesel Centers worldwide, including 35 in the Asia-Pacific region alone.
In India, Bosch recently inaugurated its first diesel service center in Gujarat. This center, the first of its kind in India, exhibits highest level of capability with round-the-clock service. Bosch plans to open another five more centres in the coming year, depending on market conditions and future customer needs. He said: “With the state-of-the-art testing and repair equipment imported from our parent company, the BDC, initiated by its channel partners is authorized for all Bosch after-sales service and warranty work on diesel powered vehicles.
The center is well-equipped to service a large number of modern cars and trucks, as also provide regular diagnostics and repair diesel and auto-electrical units.Bosch is well poised to take the big leap forward. It has its service network in place and is continuously expanding its reach. With the automotive after-market set for exponential growth, Bosch is well on its way to scripting another success story.
Bosch has been fighting the war against spurious parts for many years now. Recently, it conducted a raid in Noida and recovered huge quantities of MICO spark plugs which have come from China – imported via Singapore. It is quite surprising that the MICO brand of spark plugs comes from China! It’s a huge trade and products are imported at very low rates. A raid is conducted every second day, added Mr. Ravi.
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