Oriental Insurance Co. Ltd. and MyTVS, the customer-centric car services business division of TVS & Sons, have come together to launch a unique value-added service product called “Our Oriental – MyTVS Emergency Roadside Assistance”.Mr. M. Ramadoss, Chairman and Managing Director, Oriental Insurance, and Mr. R. Dinesh, Executive Director, TVS & Sons, launched this unique service in Chennai. The service which will initially be available across Tamil Nadu, Kerala, Andhra Pradesh and Karnataka, will be extended to other parts of the country very soon. MyTVS has been offering 24x7 emergency roadside assistance since 2003 and is a pioneer in this service with a wide network including a dedicated 24x7 call center.
This is a first-of-its-kind scheme in the Indian general insurance industry, wherein all motor policy holders of Oriental Insurance can avail themselves of the 24x7 emergency roadside assistance from MyTVS at no extra cost. This value-added service from Oriental Insurance is available only for private cars and passenger carrying cars which are less than 10 years old.
In an emergency, all one has to do is to dial the toll-free / helpline number, give the basic vehicle details and inform the location / nature of the problem. MyTVS will then immediately organize one of its authorised service providers to reach the spot for attending to the problem and make the car roadworthy. Services include, apart from 24x7 roadside assistance, towing, cab arrangement, emergency fuel supply, etc. In case of accidents, Oriental has authorized all MyTVS workshops for providing cashless claim settlement for their policy holders.
Mr. Ramadoss said this is a unique service for the very first time in the annals of the history of Indian general insurance. This scheme is in response to customer needs during emergency situations when their cars break down or get involved in an accident. “With Our Oriental – MyTVS Emergency Roadside Assistance, help is just a phone call away”.
Mr. Dinesh commented: “TVS has always been associated with quality and trust and believes in setting benchmarks in customer satisfaction ahead of its times. With this association we aspire to reach out to the diversified clientele of Oriental Insurance throughout India offering them the best of our services. Now, all motor policy holders of Oriental Insurance have a friend they can turn to if their car gets stranded on the road”.
