BITZER India Pvt. Ltd. formally opened its state-of-the-art compressor service, parts and training centre in New Delhi on February 23.
The BITZER Managing Director, Mr. Rob de Bruyn, said in his opening address that the centre known as Green Point would be the first of several outlets to meet the customer expectations of excellent after-sales service for BITZER compressors in India. BITZER continues to lead the market with its innovative compressor solutions for its OEM customers and now enters a new era in compressor after-sales service.
Explaning the Green Point development in Asia, he said that from early 2006 it was becoming increasingly clear to the management that an organized after-sales spare parts and repairs integration for BITZER compressors was required as the population base was rapidly expanding throughout Asia. The first step in the development of the Green Point concept was to open a repair centre at the BITZER factory in Indonesia. The test workshop set up in 2007 proved very successful over the following two years, and BITZER has opened service centers in Singapore, Vietnam, Thailand, South Korea and Hong Kong. Similar centers would soon come up in Malaysia, Philippines and China.
Green Point workshops have their special focus on quality of compressor repairs, procedures, components, tools and equipment and, of course, of training. The substantial investment that BITZER has made in the New Delhi venture proves its commitment to India, he added.
For BITZER, quality and excellence has always underpinned the brand and the culture within the organization around the globe. Green Point is another example of its pursuit of this culture, now extending into its after-sales services, ushering in a new era in compressor support in India.
The Green Point in Delhi will be managed by Mr. Tarun Malhotra (National Engineering Manager & Transport Business Leader) and will primarily cater to market service, genuine parts and repair requirements. There are already a good number of compressors, including bus HVAC compressors, and a huge demand for professional repairs.
The BITZER India team did a lot of research on the spareparts consumption pattern in the last few years before deciding on the inventory of all the required parts. This has resulted in lowering the overall cost of repairs for an end customer and easy availability of BITZER Genuine spares.To ensure that compressors are repaired and serviced to the highest standard at the Green Point, BITZER keeps low humidity and dust levels by air-conditioning the entire workshop facility. Following sandblasting, cleaning, re-assembly, pressure testing and external painting, the final process is to test-run the compressor. All compressors are tested and a detailed performance report offered to the customer.
